Privacy policy

Introduction

PropFloor ("we", "us", or "our") operates this website and related services to help you discover residential and commercial property information. This policy explains how we handle personal information when you use our public catalog, account features, and staff tools where applicable.

Information we collect

• Account and contact data when you register or sign in (for example, name, email address, and authentication identifiers provided by you or your organization).
• Usage and technical data such as device type, browser, approximate location derived from IP, pages viewed, and timestamps, to secure and improve the service.
• Content you submit, including enquiries, saved searches, or files you upload where a feature allows it.
• Property and listing data displayed on the site may come from builders, partners, or public sources; it may include business contact details rather than private individuals.

How we use information

We use personal information to:

• Provide, maintain, and improve the website and related portals;
• Authenticate users, prevent fraud, and protect security;
• Respond to support requests and communicate service-related notices;
• Comply with law and enforce our terms where necessary.

Cookies and similar technologies

We use cookies and similar technologies for session management, preferences, analytics, and (where enabled) marketing measurement. You can control cookies through your browser settings; disabling some cookies may limit certain features.

Sharing and processors

We do not sell your personal information. We may share data with service providers who process it on our instructions (for example hosting, email delivery, analytics, or customer support tools), with regulators when required, or with your consent. We require processors to protect data appropriately.

Retention

We keep personal information only as long as needed for the purposes above, including legal, accounting, or reporting requirements, then delete or anonymize it where possible.

Your choices and rights

Depending on where you live, you may have rights to access, correct, delete, or export your personal data, or to object to or restrict certain processing. To exercise these rights, contact us using the details below. You may also unsubscribe from marketing emails using the link in those messages.

Security

We use administrative, technical, and organizational measures designed to protect personal information. No method of transmission over the Internet is completely secure; we encourage you to use strong passwords and protect your credentials.

Children

Our services are not directed at children under 16. We do not knowingly collect personal information from children. If you believe we have, please contact us and we will take appropriate steps.

International transfers

If you access the service from outside the country where our servers or processors are located, your information may be transferred and processed across borders. We take steps intended to ensure appropriate safeguards where required.

Changes to this policy

We may update this policy from time to time. We will post the revised version on this page and update the "Last updated" date. Material changes may be communicated through the site or by email where appropriate.

Contact

For privacy questions or requests, please contact us at the support email or address published on the site. Replace this paragraph with your legal entity name and contact details before production use.